Support

Installation


What plugin formats are available?

All of our plugins are available in the following 64-bit formats:

Mac: VST3, AU, AAX Windows: VST3, AAX

All formats are included in a single license.

What are the minimum system requirements?

OS X 10.9+ or Windows 10 4 GB RAM

Do you support M1 processors?

Yes, our plugins are fully compatible with the M1 architecture.

Can I run your plugins on an unsupported Mac or Hackintosh?

Hopefully, but we can’t support such systems because your hardware might be incompatible with your OS.

Why is there no VST2 version?

Unfortunately Steinberg stopped licensing VST2 in 2018. Since we started in 2021 it’s not possible for us to offer VST2.

Why is there no 32-bit version?

We started this in 2021 and 32-bit formats are outdated by now. You should consider upgrading your system.

How can I uninstall a plugin on Mac?

Just delete all related files in the following locations:

/Library/Audio/Plug-Ins/VST3/

/Library/Audio/Plug-Ins/Components/

/Library/Audio/Presets/

/Library/Application Support/Avid/Audio/Plug-Ins/



Licensing


How do the free trials work?

Just download the plugin and use it straight away. Until activation the plugin will fade out/in at random every few minutes. After 60 minutes the plugin will be muted and needs to be restarted. If you activate your plugin at any time all those restrictions will be removed.

How do I activate a plugin when I bought it?

Click the menu icon in the top left, then click “Activations”. Copy your key and hit activate. You need to be connected to the internet for this to work, but you can go offline once the plugin is activated.

How do I deactivate a plugin so I can activate it somewhere else?

Click the menu icon in the top left, then click “Activations”. Hit “Deactivate”, that’s it. You need to be connected to the internet for this to work, but you can go offline once the plugin is deactivated.

Can I use your plugins on multiple computers?

Yes, you get 2 activations per key.

Can I use your plugins offline?

Yes, you only need to be online to activate / deactivate the plugin.

Can I transfer a plugin license to someone else?

Yes, please contact us below so we can help you with that.

Do you have any educational discounts?

We are open to that. Please contact us below.



Troubleshooting


Why won’t the plugins show up in my DAW?

Make sure your DAW is scanning the folder where you installed the plugins. The default locations vary depending on plugin format and OS:

Mac:
VST3: /Library/Audio/Plug-Ins/VST3
AU: /Library/Audio/Plug-Ins/Components
AAX: /Library/Application Support/Avid/Audio/Plug-Ins

Windows:
VST3: C:\Program Files\Common Files\VST3
AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins

If everything is correct try rescanning the plugins and/or restart your DAW.
If the plugins still don’t show up, please contact us below.

I can’t activate my plugins on my new computer - why?

It might be that you forgot to deactivate the plugins on your old device. In case you don’t have access to that anymore, please send us a message below so we can help you sort this out.

Why is my AU Plugin not producing any sound in Reaper?

This is a known issue with Reaper and AU - please use the VST3 version of the plugin.

My plugin is not rendering correctly in Tracktion Waveform - what can I do?

Waveform sometimes has issues with DPI scaling. If the plugin is rendering incorrectly ensure that “DPI Awareness” is OFF for the plugin.

Why is there a parameter called “gsdsp_internal”?

We use this parameter to inform the DAW that something changed in out plugin. Unfortunately that’s the only way to make this work across all platforms and DAWs for now. You can just ignore the parameter.

I have an issue!

Please contact us below. In order for us to be able to help, please provide us with the following information:
Plugin version
DAW version
Operating System
What did you expect to happen?
What actually happened?
Are you able to reproduce the behaviour?

Can’t find what you are looking for? Send us a message!